Merchandising Lead and Principal Consultant

Nan Lung Palmer

Which country do you live in?
United States

When did you join Hill & Co.?
September 2022

How many years have you worked in the diamond, gemstone and jewelry industry?
20

Background and experience

I am a Diamond and Color Stone graduate of the Gemological Institute of America (GIA) and hold a Bachelor of Science degree in Merchandising Management from the Fashion Institute of Technology.

Prior to founding my own consultancy – FACEts Jewelry – in 2016, my experience was gained at Finlay Fine Jewelry, Macy,'s Inc., and David Yurman. Roles within these businesses included buying, merchandise planning, and product development.

The expertise I gained in these roles led me to launch FACEts Jewelry Consulting, which provides merchandising solutions for jewelry brands, manufacturers and retailers.

In 2021, I co-founded LuxeRox which is an online subscription-based company offering museum-caliber mineral and fossil specimens, home accessories and gem quality specimens throughout the US.

Also passionate about sharing my expertise, I speak for a variety of industry organizations on trends and merchandising best practices.

Skills and specialisms

· Providing highly customized merchandising solutions for manufacturers, retailers, and jewelry brands with deliverables, set timelines, and fair fee structures.

· Identifying what clients do best by deep diving into their data sets and sales analytics, streamlining my findings with their overall business efforts.

· Maximizing clients’ fullest potential through creativity and merchandising strategies.

· Preparing brands for growth through margin optimization, sales forecasting, inventory projections, data and trend analysis.

· I am honest and transparent with an entrepreneurial spirit and encourage clients to stay true to their core values while staying open-minded.

Personal Information

I my spare time, I enjoy teaching Muay Thai at my local martial arts school. I also love dancing and creating pottery. I live in Denver, Colorado and am the head wrangler of three kids and a rescue dog!

Industry membership

I have volunteered for the Women's Jewelry Association since 2008, serving on the Executive Committee and as Treasurer, President of the Colorado Chapter and Director of Membership for the New York City Chapter.

I am also a member of American Gem Society, Jewelers of America.

What do you appreciate most about being part of the Hill & Co. team?

The wealth of knowledge that all of our expertise brings! Most importantly, I love the camaraderie, sharing of ideas, and genuine interest in providing a world-class experience and results for our clients.

Not many people know this but…

I almost became a Sheriff Deputy