What We Do

You want to grow and succeed. We help you do exactly that.

At Hill & Co. we specialize in growth strategy exclusively for diamond, gemstone and jewelry businesses. 

Whether you face challenges you wish to overcome, or you are ready to focus on business growth, a fresh set of eyes can help you create and execute an effective strategy. 

You know your business best. Hill & Co knows the industry inside-out, from mine to market.

Growth is accelerated when you are propelled by our combined 200+ years of expertise, our little black book of connections, and our unique skills.

We can help you achieve your goals faster than it’s possible to do alone.

Step 1 | Define where you are right now

A deep dive into every aspect of your business, the market and opportunities for growth. 

This includes understanding:

  • Your business

  • Your customers 

  • Your competition 

  • The opportunities

  • The results you want

Step 2 | Plan your growth 

We create a detailed plan to meet your growth goals. Depending on your goals, this might include:

  • Ready to launch a new line? Looking for new buyers? Do you wish to boost sales, scale rapidly or penetrate new markets? Our team will help you achieve your specific growth goals.

    We specialize in understanding your unique goals and creating a roadmap to achieve them.

    And we're not just focused on short-term growth - we're all about building a sustainable business for the long haul.

  • Your brand is more than just a name, logo, or color scheme. It encompasses the essence of your business, its personality, values, and customer experiences.

    We’ll dive straight in and evaluate whether your brand truly resonates with your target audience. Does it consistently communicate who you are and what you do at every touchpoint? Above all, does it build trust?

    In today's digital age, where online interactions dominate the buying journey, your brand must establish a strong connection with your audience.

    We will identify any areas where your brand falls short, then plan and implement the solution.

    Together, we will create the “know, like, and trust” factor that will set you apart.

  • We develop a tailored merchandising strategy to attract and serve your ideal clients, maximize profitability, and support business growth.

    Are your products and collections right for your clients? Do you have a reliable inventory management system in place?

    With a proven track record, we excel at optimizing merchandising architecture. Unlike anyone else, our team will thoroughly review every product in your catalog for maximum sell-through and profitability.

    Sourcing is crucial. Consumers are increasingly driven by conscious, ethical purchasing decisions. We can identify opportunities to source ethical products and explore import strategies to enhance profitability.

    Whether you are B2B or B2C, we can also help you to comply with requirements being set by those with whom you seek to do business. We keep ahead of the newest rules and regulations, to guide you, future-proof you and smooth the way.

  • Achieving long-term success for your business requires a strategic and sustainable growth approach. It's crucial to prioritize scalable strategies that incorporate new technologies, personnel, and infrastructure to support your business in the long run.

    At the same time, it's important to recognize that your customer priorities are evolving. Ethical behavior has become a significant factor in purchasing decisions, as customers want to know the origins of the products they buy and whether a brand's values align with their own.

    Do you know how to identify the source of your products? Are you looking for packaging that’s environmentally friendly? Improving your hiring to be more inclusive? Have you joined in supporting local or regional activities to support biodiversity, climate and other critical pillars of ESG? All of these are essential to demonstrating your commitment to sustainability, but you must also know how to track and communicate these efforts.

    We build the path that your business will need to follow on the ever-evolving road of sustainability - taking into account all relevant protocols and regulations, both in existence now and those on the horizon. And we help you to measure your progress, plan for continual improvement, and communicate the work you are doing, honestly and transparently, without appearing to be “greenwashing.”

  • Is your business ready to grow? To achieve long-term growth, you need a strong operational foundation.

    Inefficient and inconsistent operations will hinder your growth and make it difficult to serve customers and form valuable partnerships.

    Consider your Standard Operating Procedures (SOPs). Do you have the necessary SOPs in place? Are they efficient, consistent and well-understood by your employees?

    Does your Customer Relationship Management (CRM) system allow you to capture important information about your clients and customers, and importantly are you utilizing that data and information across your business?

    Our team will ensure consistency in your operations, increasing your chances of achieving growth and avoiding common pitfalls. Whatever challenges you face, you get access to experts who already have been there and found the best ways to solve them, so you don’t have to find the solutions all over again.

  • Your team is your most valuable asset. We are here to ensure that you have the right individuals in the right positions to achieve your growth objectives. It’s a tough world out there, and the best team members are hard to find, and harder still to keep motivated and productive.

    Are you leveraging their unique skills? Do they understand and embrace your culture and philosophy? Do they feel genuinely appreciated and empowered? These vital factors are crucial in unlocking your team's full potential, optimizing your business operations, and maximizing growth potential.

    Our HR experts will identify and implement the necessary processes and systems to ensure that you make the best hires, reward your employees appropriately, and effectively address any performance challenges to stay firmly on track toward your growth goals.

  • A staggering 60-80% of the buyer journey happens online, regardless of whether you're a B2C or B2B business.

    From search engines to social media, email marketing to website research, buyers rely heavily on online sources to find the products and services they want.

    But are you making it easy for your customers and clients to find you? Are you spending your time and money online wisely? And are you effectively communicating the right messages to establish trust with your audience?

    From your website and social media presence to your email marketing and advertising, every digital touchpoint matters. They need to be consistent, high-quality, and engaging to convert your customers.

    We specialize in making digital work for you. We harness the power of your digital presence to engage your customers, build relationships, and drive business growth.

    Let us connect you with the right people at the right time, with the right messages.

  • The right tech stack is essential for success and growth. It can supercharge your development, boost scalability, and save you money.

    Your team needs to be able to focus on the most strategic and impactful initiatives that quickly address business pressures and deliver increased value to your customers. Not be bogged down by non-essential tasks, such as searching for information, juggling multiple apps, and managing shifting priorities.

    We will take an objective look at all the systems and solutions your business employs - do they integrate with each other and are they capable of supporting and driving business growth? Are they so complicated that your team will struggle to use them correctly - or worse yet, not at all?

    If you sell products, ask yourself if your current inventory management system (IMS) allows for easy scalability, expansion, and the addition of new product lines and sales channels? Do your CRM and Point of Sale (POS) systems allow you to collect and analyze key customer data to enhance customer relationships and increase their lifetime value (LTV)?

    We understand that evaluating and integrating different software solutions can be overwhelming. Our team has already spent countless hours vetting and testing software solutions tailored to our industry. We know which ones to short-list to help you make the right choice and avoid costly mistakes.

    We will pinpoint the right solutions for your business needs, saving you time and allowing you to concentrate on running your business while we devise and implement those solutions.

Step 3 | Do the work to get you there

We don’t stop at strategy. 

We respect that you’re already busy. That’s why we take action for you, so you can focus on running your business. 

While we put your plan in action, you can expect:

  • Your Principal Consultant guiding you at every step

  • A detailed milestone map to track your progress

  • Weekly progress reports

  • Results that will set you up for long term, sustainable success

Take the next step on your growth journey

Like all great business partnerships, our process begins with a conversation. By clicking the button below, we can arrange a call to get started.

Hear from our clients

  • Hill & Co. are unique players in the gem, jewelry, and luxury goods world. Their work ethic, creativity, intellect, experience, connections, and ability to make things happen are legendary.

    Michael Peters. Founder & CEO Panjshir Valley Emeralds

  • Hill & Co. are an inexhaustible source of effective ideas, able to generate them on the go. They turned my business around when I most needed it with gentle guidance and personal approach.

    Katerina Perez. Editor-in-Chief, katerinaperez.com

  • With a background in working with the jewellery industry in various capacities, the Hill & Co. team have excellent knowledge particularly from product and retail perspectives, and a wide network on colleagues to support them.

    Neeraj Nevatia, Director, Sunjewels Group

  • The Hill & Co. team are fireballs, and just the talent you want in your corner. Their knowledge of the industry and all the players is unbelievable. They are an absolute delight to work with!

    Rachel Skelly, Co-Founder & CCO of Cast Jewelry